Messagefirst, Inc. is Philadelphia-based design research consulting firm. We work with companies to help them increase revenues, decrease costs, and ultimately improve the user experience of their products or services. Our goal-oriented data-driven design process improves performance and creates compelling experiences that solve business problems in a beautiful way. And unlike other consulting firms, we don’t just redesign products and service – we actually work with your team to plan and implement the design solution.
We use a blended approach to research and design to evolve products in innovative and beautiful ways. And we do it with you. Because nobody knows your business better than you and nobody knows how to improve an experience better than us. Ready to improve your customer experience and improve your ROI? Give us a call at (215) 825-7423.
Our Clients
Companies contact us when they want to stand out.
Albertsons, AstraZeneca, ATT Wireless, Bank of America, Bankrate, Comcast, Cornell University, IntraLinks, LA Times, Motorola, National Association of Realtors, Palm, Philips Electronics, Sallie Mae, SBC, SUNY Medical.
Services
Research
is the foundation of any good design. We employ a variety of research and analysis methods, including competitive and gap analysis, ethnography, interviews and task analysis to understand business objectives and customer goals.
Usability
identifies pain points and barriers within an experience. We can test at our local facilities in Philadelphia, out in the field, or perform remote testing to identify key problems and determine their severity.
Design
should be goal-oriented and based on research data. A typical design engagement may include task analysis grids, task flow diagrams, sitemaps, wireframes, prototypes and visual designs.
Prototyping
is an excellent method to work through design concepts. test your ideas, solicit customer feedback, avoid opinion wars. We specialize in a variety of prototyping methods, including paper, HTML, and Flash.
Training
is a great way for your team to learn by doing. Check out our training workshops, or ask for a customized training program for your team.